Richard's talk focused on how to manage people and the importance of viewing your client with knowledge and respect. "Hospitality is a dialogue," he noted, and relayed the story of how the Union Square Cafe, rated as a good restaurant with good food and good service in 1985, rose to the status of the most popular restaurant in 1997, according to Zagat.
This important advice is summed up in his quote from Maya Angelou, which emphasizes how vital it is for a business to build positive relationships with its customers: "People will forget what you said, what you did, but never forget how you made them feel."
Richard's talk was followed by a reception featuring professional affinity groups led by Ted Casey '83 (technology and digital entertainment), Mauro Maccioni '87 (hospitality), Richard Petrocelli (finance), and Kenneth M. Wolff '86 (law).
The Saint David's School Networking Event, organized by the Alumni Council led by Arthur (Sam) Samuels '84, provides the opportunity for all in our community to network together and support each other.